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Manx Telecom Ltd. (Manx: Chellinsh Vannin) is the primary provider of broadband and telecommunications on the Isle of Man.
Manx Telecom is the primary provider of broadband and telecommunications on the Isle of Man. We were approached, in March 2018, to build integration between their existing systems and new cloud applications.
Manx Telecom were in the middle of a Digital Transformation - designed to improve the efficiency of their business and the service they were able to provide to their customers. Part of this efficiency project involved the commissioning of two cloud applications: ServiceNow for service management and incident response, and Microsoft Dynamics 365 as a sales pipeline.
Senior stakeholders didn't want their teams having to use multiple systems, as such, the new cloud applications required access to data held in Manx Telecoms existing Cerrillion system. We were asked to build an integration platform to facilitate this.
“Our initial approach (as ever) was to understand their business – and discover any issues holding them back”
“Every business has unique problems – that’s why we only build tailored solutions”
Effective integration with best-of-breed cloud solutions has allowed Manx Telecom to secure their future ability to innovate, improved the effectiveness of their teams and reduced the opportunity for human error whilst maintaining a deeply ingrained system.
We completed a successful ‘in person’ handover and maintain a fully available relationship should any queries or issues arise.
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